The friendly staff at our information desk in the main lobby of the North Building are happy to answer your questions and help you find your way. The desk is staffed from 8 a.m. to 8 p.m. seven days a week.

If you have misplaced an item, please call our security office at 301-896-2500.

Wheelchairs are available in our main lobby and at our emergency department entrance.

Free wireless Internet service is available throughout the hospital and in all patient rooms. The “JHGuestnet” wireless network is for use by the hospital’s guests and visitors.

To connect:

1. Click on the Wifi icon or find Wifi settings on your device
2. Select the JHGuestnet network (see screenshot for smartphones)
3. Next, launch your web browser (if it does not pop up automatically) and enter your email address (see screenshot for smartphones)
4. Click Accept

There is no registration and no configuration of the network.

Suburban Hospital provides translation services in any language through a specially designed phone interpretation service to ensure that you can communicate with, and get information from, your health care providers. If you would like to use this service throughout your appointment, please see Language Services for more information.

The system allows a conversation to be translated by a certified medical interpreter via a three-way phone. The interpreter can identify the language needed for translation and provide the interpretation. For more information about the system, visitors or patients can ask any nurse on the patient care unit.

You can use your laptop, tablet, cell phone and their charging devices anywhere except in areas marked “No Phone Zone.”

Such devices may interfere with medical equipment. We are not responsible for lost cellular devices. Cell phone charging stations are available in the emergency department and the 5th floor surgical waiting area.

Uniformed security officers patrol the hospital campus 24 hours a day. An officer also monitors the emergency department entrance. If you have any security questions or concerns, please call the security office at 301-896-2500 or 2500 from any hospital phone.

An ATM is on the second floor of the hospital near the cafeteria.

The Suburban Hospital Gift Shop, located in the main lobby of the North Building , stocks a wide variety of items appropriate for patients and visitors, including toiletries, snacks, cards, books, magazines, flower arrangements and other unique gifts. 

For medical reasons, flowers and plants are not permitted in patient rooms in the intensive care units. If you have questions about the appropriateness of a gift for a patient, please ask the nursing staff.

Please call the Gift Shop at 301-896-2073 for hours.

The Shapiro Hospitality Room on the sixth floor provides a room and shower for families of all faiths when loved ones in the hospital facing life-threatening illnesses. Friday evenings and high holidays are reserved for Jewish families to support observances.

The Prayer and Meditation Room is located on the 2^nd floor of the South Building near The Café and is open 24 hours a day, seven days a week, for prayer reflection and meditation

Visit the Patient and Family Resource Center

Read more about our accomplishments in our 2021 PFAC Annual Report.

Suburban Hospital offers a full-service, traditional cafeteria on the second floor. It is open Monday through Sunday 6:30 a.m. - 8:30 p.m. The cafeteria features a fresh salad bar, deli station, homemade soups and entrees, a daily specialty bar, hot and cold beverages and various desserts. Grill items are available Monday through Friday, 2:30 to 8:30 p.m.

A gourmet coffee bar is in the main lobby of the hospital. It is open Monday through Friday, 7 a.m. to 5 p.m., Saturday 8 a.m. to 1 p.m. and Sunday 8 a.m. to 3 p.m. The coffee bar features flavored coffees, lattes, espresso, cappuccino, hot chocolate, hot teas and fruit smoothies. Food selections include croissants, scones and muffins and yogurt. (Summer hours may vary.)

Vending machines are available 24 hours a day in the area adjacent to the cafeteria. Beverages, snacks and other food items are available.